Steps for Behavioral Crisis Management
Don’t let the emotional impact of a crisis event undermine morale and disrupt the productivity of your workforce.
Here are some steps you can take for behavioral crisis management:
- Develop a Written Policy and train all staff on inappropriate workplace behavior
- Train management to recognize and respond to the Three Behavior Levels of potential violent behavior as defined by OSHA
- Train all staff to recognize and report the first signs of inappropriate workplace behavior
- Intervene early. Do not let potentially disruptive and threatening behavior escalate
- Take disciplinary steps, and offer assistance and counseling to the perpetrator of inappropriate behavior
- Tend to the needs of the employees who are victims of the inappropriate behavior
- Frequent communication about the company response
- Group debriefings
- Professional counseling to process emotions
- Train managers on the short term and long term effects of grief and trauma in the workplace
Contact Diana to get help creating your Crisis Management Plan
Don’t Expect Business as Usual Right after a Crisis
Studies have shown that organizations that take the time to handle the human side of a workplace crisis return to normal faster than companies that expect “business as usual” without acknowledging the importance of emotional responses.
- Robberies
- Natural Disasters
- Workplace Violence
- Fire
- Threatening, Hostile Behavior
- Terrorism and Threats of Terrorism
- Employee Death
- Layoffs
- Organizational Change
Crisis Prevention and Management Services
Diana Kilinski is a workplace violence and trauma response specialist. She has been providing crisis response debriefings, consulting with organizations on crisis prevention, and developing of trauma response and workplace violence policies since 1992.
Diana has written manuals on workplace trauma and workplace violence prevention which have been distributed nationally to organizations and businesses. Diana is also a trainer for a crisis response team of a large school district. She has conducted over 200 on-site crisis debriefings for robberies, hostile takeovers, death, suicide, and workplace violence. She was on a national response team for the survivors of 9/11.
Certificates of Advanced Training from the International Critical Incident Stress Foundation
- Workplace Violence and Policy Development
- Critical Incident Stress Management and Post Trauma Syndromes
- Terrorism: Psychological Impact and Interventions